In 2009, Johnson & Johnson faced a major crisis when it was discovered that some of the company's over-the-counter (OTC) medications, including Tylenol and Motrin, had been contaminated with metal particles. This was a serious issue, as the contamination posed a risk to the health and safety of the consumers who took these medications.
The contamination was traced back to a manufacturing plant in Puerto Rico, where the OTC medications were being produced. The plant was not following proper cleaning procedures, which allowed for the contamination to occur. As a result, Johnson & Johnson was forced to recall millions of bottles of Tylenol and Motrin from store shelves across the country.
In response to the crisis, Johnson & Johnson took a number of steps to address the issue and prevent similar incidents from occurring in the future. The company implemented new manufacturing processes and procedures at its plants, including improved cleaning protocols and increased testing and quality control measures.
Johnson & Johnson also took steps to improve its communication with customers and the general public. The company set up a dedicated hotline and website for customers to report any issues or concerns with the recalled medications, and it provided regular updates on the recall process through press releases and social media.
Despite these efforts, the crisis had a significant impact on Johnson & Johnson's reputation and financial performance. The company faced numerous lawsuits and regulatory investigations, and its stock price took a hit. However, through proactive and transparent communication and a commitment to improving its manufacturing processes, Johnson & Johnson was able to eventually rebuild its reputation and regain the trust of its customers.
In conclusion, the Johnson & Johnson OTC medication contamination crisis of 2009 was a significant challenge for the company. However, through decisive action and a commitment to transparency and customer safety, Johnson & Johnson was able to address the issue and emerge stronger and more resilient as a result.
Johnson and Johnson Case Study webapi.bu.edu
Other stakeholders would be the criminal justice system, healthcare, foster care,and medical treatment facilities who would be bearing the brunt of the damages caused by opioid drugs. Journal of Business Ethics, 143 2 , pp. The public are the buyers of the product and the media are responsible for selling it. You will need to explore a number of factors including - Why should this be explored as an ethical question? Although the contaminated bottles were confined to the Chicago area this study will show how Johnson and Johnson managed the crisis on a national level. However, it currently appears that common sense or compassion has been exchanged for lawsuits within the workplace.
Case Analysis Johnson Johnson
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Johnson and Johnson Case Study Analysis
Although it is expected for employees in most environments to have compassion, common sense, and morale, not all employees turn out to be who they were expected to be. Part 2 To be an ethical leader I would be known for being honest, fair, unbiased, and respectful to others. Echeverria had died, but her lawyer, Mark P. Our Infant Mortality Rate is one of the highest for the level of technological and economical development of our country. In doing so it the decisions would be rational, based on pure reasoning of human nature,and not restricted simply by laws of nature Triggle, 2019.
