A letter of complaint is a formal document that outlines an issue or problem a customer has experienced with a product or service. The purpose of the letter is to bring the issue to the attention of the company and request a resolution.
Here is an example of a letter of complaint:
Dear [Company],
I am writing to express my dissatisfaction with the service I received at your [store/restaurant/hotel, etc.] on [date].
On that day, I arrived at your establishment at [time] with the intention of [purchasing/ordering/requesting, etc.] a [product/service]. However, the experience was far from satisfactory.
Firstly, the staff member who assisted me was rude and unhelpful. Despite my attempts to explain my issue, they seemed disinterested and unwilling to assist. This left me feeling frustrated and upset.
Secondly, the product I received was defective. When I tried to use it, it did not function as advertised. This is unacceptable and I am requesting a full refund for the product.
I have been a loyal customer of your company for many years, and it is disappointing to have such a negative experience. I hope that this issue can be resolved in a timely and satisfactory manner.
Sincerely, [Your name]
In this example, the customer clearly outlines the problem they experienced and provides specific details about the service and product they received. They also express their disappointment and request a resolution, such as a refund. It is important to remain professional and courteous in a letter of complaint, even if you are frustrated or upset. This will increase the chances of the company taking your complaint seriously and working to resolve the issue.