Rejecting a discount request can be a difficult task, especially if the person making the request is a valued customer or client. It's important to handle the situation with tact and professionalism to maintain a positive relationship. Here are some tips on how to reject a discount request:
Acknowledge the request: Start by thanking the person for their business and for considering your company for their needs. This shows that you value their business and are grateful for the opportunity to work with them.
Explain the reason for the rejection: Be honest and transparent about why you are unable to offer a discount. Some common reasons for rejecting a discount request might include already offering a competitive price, having a strict pricing policy, or not having the flexibility to lower prices due to overhead costs.
Offer alternative solutions: If possible, consider offering alternative solutions that may meet the person's needs or budget. For example, you could offer a bundle deal or a free service or product as a way to add value to their purchase.
Keep the lines of communication open: Even if you are unable to offer a discount, it's important to maintain a positive relationship with the person. Let them know that you appreciate their business and are always open to discussing potential future opportunities.
In summary, rejecting a discount request can be challenging, but it can be done in a professional and respectful manner. Acknowledge the request, explain the reason for the rejection, and consider offering alternative solutions. Above all, keep the lines of communication open to maintain a positive relationship with the person.
The Tao Of Timbuk2 Case Study Solution and Analysis of Harvard Case Studies
Robert Jacobs ACKNOWLEDGEMENTS I am indebted to all of my colleagues who have contributed to this manual. Traditionally our minds gravitate towards less quality and value when associated with other manufacturing based countries so much so that our culture jokingly remarks about it regularly in television and through other popular mediums. Take size as an example. RARE: the resources of the The Tao Of Timbuk2 company that are not used by any other company are known as rare. Consider the two categories of products that Timbuk2 makes and sells.
He is asked about these handlebar bags by other people while he is still working as a messenger. For the custom messenger bag, what are the key competitive dimensions that are driving sales? However, all of the information provided is not reliable and relevant. After introduction, problem statement is defined. The buyer power is high if there are too many alternatives available. And the buyer power is low if there are lesser options of alternatives and switching. .
The question lingers that the doubt from steadfast customers concerning the move to China may also threaten the sustainability of Timbuk2. . . . The Tao of Timbuk2 1.
Since these bags are more complex to build and require more labor and a variety of different machines more expensive to produce these products, to keep the prices lower for the consumer, outsourcing the manufacturing of these bags is necessary. . It also allows the vendors access to a scorecard system that allows them to track their own sales, returns, and ratings. Are their competitive priorities different for the new laptop bags sourced in China? The reasons that resource imitation is costly are historical conditions, casual ambiguity and social complexity. Originally named Scumbags, this corporation started out as a simple messenger bag for work and has now become a full-fledged business of various customized bags. This value may create by increasing differentiation in existing product or decrease its price. Another method used to evaluate the alternatives are the list of pros and cons of each alternative and one who has more pros than cons and can be workable under organizational constraints.
. . For the custom messenger bag, the key competitive dimensions that are driving sales are high-quality custom bags are worn daily for a decade , reasonable price, high differentiated design customers select the basic bag configuration, size, color, pocket and strap options themselves , convenience in purchasing customers can buy bags that are tailored to the exact specifications they like by just getting on the website , quick delivery speed sent by overnight delivery directly to the customer , flexible and very quick new product introduction speed people design new products online everyday. Initial reading is to get a rough idea of what information is provided for the analyses. Moreover, it also helps to the extent to which change is useful for the company and also guide the direction for the change.
. IKEA is an example of a company that judges itself by the triple bottom line. And its ratio with corruption and organized crimes. Bean is one of the lead servers in casual sportswear market, rather than specialty market. One is duplicating that is direct imitation and the other one is substituting that is indirect imitation. Whereas, the opportunities and threats are generally related from external environment of organization. A key competitive dimensions driving sales for Timbuk2 is that Timbuk2 evaluates the performance and durability of their materials by testing their tensile strength, seam slippage, water column, tear abrasion, ball burst, colorfastness, etc.
Putting up factories in China makes labor costs. The Tao of Timbuk2 The Tao of Timbuk2 According to the case study, The Tao of Timbuk2, the Timbuk2 bag is indestructible and it is common for it to outlive jobs, personal relationships, etc. IKEA is an example of a company that judges itself by the triple bottom line. Also, two day delivery makes the customer extremely happy. Robert Jacobs i TABLE OF CONTENTS Introduction Videos. Then, a very careful reading should be done at second time reading of the case.
. . In this model, five forces have been identified which play an important part in shaping the market and industry. This satisfaction comes in many different ways. . If there is a defect in the materials or workmanship, Timbuk2 will repair or replace the bag.
Robert Jacobs i TABLE OF CONTENTS Introduction Videos included on the student DVD Additional pedagogical resources that come with the book Chapter Outlines, Tips, Case Teaching Notes and Extra Cases Chapter 1 — Operations and Supply Chain Management Internet Exercise: Harley-Davidson Motorcycles Wyatt. There is a great deal to learn from its operations and management. Firstly, the introduction is written. Both customers and employees count on the company to operate responsibly. They pride themselves with only using materials that meet and pass an arduous test of durability.
