British Airways is one of the largest and most well-known airlines in the world, with a rich history dating back to the early 20th century. Throughout its history, the company has established a strong culture and set of values that have helped it to become a leader in the aviation industry.
One of the key elements of British Airways' culture is its commitment to customer service. The company places a strong emphasis on ensuring that its passengers have a pleasant and enjoyable travel experience, and it has a team of dedicated customer service representatives who are trained to handle any issues or concerns that may arise during a flight.
In addition to its focus on customer service, British Airways also values diversity and inclusion. The company has a diverse workforce, and it is committed to creating a welcoming and inclusive environment for all of its employees, regardless of their background or identity.
Another important aspect of British Airways' culture is its commitment to safety. The company has strict safety protocols in place to ensure that all of its flights are as safe as possible, and it regularly invests in new technology and training programs to improve the safety of its operations.
Finally, British Airways values innovation and continuous improvement. The company is always looking for new ways to improve the travel experience for its passengers, and it encourages its employees to come up with creative ideas and solutions to challenges.
Overall, the culture and values of British Airways are focused on providing the best possible experience for its passengers, promoting diversity and inclusion, prioritizing safety, and driving innovation and continuous improvement. These values have helped the company to become one of the leading airlines in the world, and they will continue to be a key part of its success in the future.
Changing The Culture At British Airways Analysis Example
Whereas Hofstede looks at national culture. Those organizations which have handled change in previous years are aware of commitments, time and personnel required for successful change. They made Lord King the Chairman in 1981 and he recognized that a major cooperate change was needed. If you have your eye on leadership, our high-performance culture will help you fulfil your full potential. They employed different people from different race, religion, and background. Assumption At the most deepest and important level, tacit assumption is where British Airways culture elements unseen and cognitively identified in everyday activity between employees.
British Airways Cultural Practice Analysis
Learn More In addition, merging may make employees divert their attentions due to their concern on the position they are holding by the time of merging. Corporate culture, as the basis for all action, needs to be translated into everyday business processes and operations. Whereas femininity stands for quality of life and caring for the weak. On the other hand, this pattern of values, norms, beliefs, attitudes, principles and assumptions may be unwritten or non-verbalized behavior that describes the way in which things get done to give the organization its unique character Brown, 1998. However, British Airways is very successful but like any other organisation, they have their drawbacks. Share this: Facebook Facebook logo Twitter Twitter logo Reddit Reddit logo LinkedIn LinkedIn logo WhatsApp WhatsApp logo This dissertation aims to as the title suggests, investigates the corporate culture of British Airways BA an organization which is totally geared towards creating a culture that gives weight to understanding its employees. Bringing people together From gender and ethnicity to our commitment to support our colleagues across generations, we value diversity in every sense.